Salesforce Service Cloud Experts
Salesforce Service Cloud is a robust customer service platform that allows organizations to manage, optimize, and scale their customer support services in the best possible manner.
About Salesforce Service Cloud
- It is a customer service platform that helps in making customer support quick and efficient.
- It increases customer retention by 45%
- It increases agent productivity by 47%
- It has 31% faster case resolution
Main Features of Salesforce Service Cloud
Lightning Service Console: Also, known as the Service Dashboard. It offers a single customer view screen to track customer history, view dashboard and handle cases better.
Case Management: The entire case lifecycle (case creation, prioritization, assignment, escalation, reassignment, closure) comes within the scope of the solution.
Knowledge Base: It comprises a comprehensive knowledge base created for service reps to empower service agents in search of requisite answers to deal with cases faster.
Telephony Integration: Tying the phone system together with Salesforce, it enables a wide range of things like routing incoming calls that will improve sales and service.
Service Analytics: This powerful tool powered by Salesforce Einstein, provides insights into department as well as agent efficiency.
Omni Channel Routing: Helps teams in delivering smarter service by communicating with the customers across various touch-points to gather cases and route them to the relevant service reps for instigating a quick action.
Why Choose
Salesforce Service Cloud?
Let's see what makes Salesforce Service Cloud stand out:
Salesforce Service Cloud enables sales reps to function from remote locations. With accessibility to secure administration choices (like web apps, knowledge base, and mobile devices), the operational efficiency is enhanced, hence, the lowering of agent overhead charges.
The Service Cloud uses multilayered strategy to preserve essential company data and ensures the unconditional security of information.
Client experience and relationship is exclusively improved by enhancing your client recognition, customer satisfaction, Lifetime Value (LTV) growth of clients, and earnest word-of-mouth publicity for your business.
It provides assistance in effective resolution of cases allowing for a more dependable administration of a person’s everyday actions and proactive solve of manual mistakes.
Real-time communication with your clients across a broad range of social platforms like Twitter, Facebook, LinkedIn, etc.