Dot Net App Development Company

About Salesforce Service Cloud

  • It is a customer service platform that helps in making customer support quick and efficient.
  • It increases customer retention by 45%
  • It increases agent productivity by 47%
  • It has 31% faster case resolution

Main Features of Salesforce Service Cloud

Algoworks professionals offer you the following:

.Net Integration with Web services

Lightning Service Console: Utilize the Service Dashboard or the Lightning Service Console to have a single customer view. Check the dashboard screen to find out previous customer history and manage customer cases smoothly

.Net Development Highlights

Case Management: Manage the entire Case Management Lifecycle including case creation, assignment, prioritization, escalation, and closure. Define the case scope and figure out the best solutions.

.Net High level of Security

Knowledge Base: The comprehensive knowledge base describes service reps to the customer service agents. They can search for the required answers to solve cases faster and sooner.

.Net High level of Security

Telephony Integration: Integrate the phone system with Salesforce Cloud to leverage the wide range of features including incoming call routing and improve customer sales telephony service.

.Net High level of Security

Service Analytics: Service Analytics template makes it easy for the team especially service managers and agents to explore valuable service insights about the department and service agents via Salesforce Einstein to drive the success of their service business.

.Net High level of Security

Omni Channel Routing: This tool offers a smart delivery service, helping teams communicate with the customers through different touchpoints. Service agents can gather case details and route customer requests to the right service reps and take quick actions.