Maintain your Case SLA and keep a track on them through an automated Case Flag feature.
Merge duplicate Cases, configure merge data, set search criteria, and more.
Split a Case into one or many Cases using the split function.Download Now! Existing Product
Manage your case service level agreements through customizable case flagging functionality. You can configure the flag stages and distinguish SLA levels on Flag colors.
Find duplicate Cases and merge them into a single case. It can automatically clone and associate related child objects (such as emails, attachments etc.) of all merged cases with the master Case.
The app allows users to split one Case into one or more Cases. The user can select which information has to be copied to new Cases and which child objects have to be cloned or transferred to new cases.
They use it. They love it.
"The app works flawlessly. There are many aspects of this app that are extremely helpful to any service org. This has helped us to reduce our overall resolution times significantly. A "must have" if you use the Case object.
- Scott O'Brien (Director, Major Accounts & Business Development - Consumer Testing Laboratories)Download Now! Existing Product
you can clear flag or set flag & search duplicate cases...
Case Management App By Algoworks
Algoworks launched their third app on Salesforce AppExchange®, the Case Management App. It is meant to make Case Management remarkably easy for users.
Salesforce users who were facing difficulties in managing the ‘Cases’ on Salesforce® can now take a sigh of relief. Algoworks, a B2B IT services firm recently launched Case Management App on Salesforce AppExchange®.Consult Now Salesforce Services
Browse through some of the applications screenshots.