Salesforce AppExchange®


(A Product By Algoworks)


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About Case Management App

Case Management App is a lightning-ready 100% native app designed to help in better case management - merge duplicate cases, split a case into multiple cases, and manage Case SLA via an intuitive flag system.

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Maintain your Case SLA and keep a track on them through an automated Case Flag feature.

Merge duplicate Cases, configure merge data, set search criteria, and more.

Split a Case into one or many Cases using the split function.

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  • 1
    Case Flag

    Manage your case service level agreements through customizable case flagging functionality. You can configure the flag stages and distinguish SLA levels on Flag colors.

  • 2
    Case Merge

    Find duplicate Cases and merge them into a single case. It can automatically clone and associate related child objects (such as emails, attachments etc.) of all merged cases with the master Case.

  • 3
    Case Split

    The app allows users to split one Case into one or more Cases. The user can select which information has to be copied to new Cases and which child objects have to be cloned or transferred to new cases.

They use it. They love it.

"The app works flawlessly. There are many aspects of this app that are extremely helpful to any service org. This has helped us to reduce our overall resolution times significantly. A "must have" if you use the Case object.

- Scott O'Brien (Director, Major Accounts & Business Development - Consumer Testing Laboratories)

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you can clear flag or set flag & search duplicate cases...

Case Management App By Algoworks

Algoworks launched their third app on Salesforce AppExchange®, the Case Management App. It is meant to make Case Management remarkably easy for users.

Salesforce users who were facing difficulties in managing the ‘Cases’ on Salesforce® can now take a sigh of relief. Algoworks, a B2B IT services firm recently launched Case Management App on Salesforce AppExchange®.

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Browse through some of the applications screenshots.

Salesforce Case Management App Screenshot
Screenshot of Case Management App
Case management app configuration
Serach and add case on Salesforce Case Management App
AppExchange App for case Management
Congiguration of Salesforce Case Management App

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