Field Service Lightning (FSL) is an augmentation of Salesforce Service Cloud. It provides an extensive understanding of workforce management by empowering the organizations to track the completion of service appointments of a mobile employee across the entire customer service journey, commencing from a customer service call, in an efficient manner.
SALESFORCE FIELD SERVICE LIGHTNING BENEFITS
Offers intelligent customer experiences
Field service agents can be empowered to make quick decisions by employing the power of IoT. Using Field Service Analytics, you can identify the trends and challenges faster and optimize your mobile workforce.
Connects seamlessly with the customers
The Dispatcher Console can be used to automate the service delivery tracking. Users can easily customize their dashboard view to a map or a Gantt chart and can get real-time job alerts.
Delivers guided mobile experiences
Mobile employees and field service agents can share job updates, access knowledge books, view and update van stock or hub inventory, and generate service reports using the Field Service Lightning mobile app.
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Our Field Service Lightning Services
We offer a connected and customizable customer experience, and boost field service workforce productivity for our clients.
Onsite Job Management & Scheduling and Assets Management & Monitoring
Real-time Analytics & Collaboration and Management of Work Orders
Dispatcher Console and Access to Knowledge Articles