Empowering Non-Profits

What is Salesforce Non-Profit Cloud?

Built on Salesforce, Non-Profit Cloud integrates the digital workflow of Event Management, Fundraising, Marketing & Communications and Volunteer
Management teams to deliver experiences that surpass the expectations of
today’s digital stakeholders. The Non-Profit Cloud, being practically free
and open-source, leverage the #1 CRM to create a Constituent Relationship
Management system for Non-profit organizations. The Cloud empowers non-profit
organizations to fund and run all their campaigns using one connected platform.
+31% Donor Retention Rate (2020)*
+48% Constituent Conversion (2020)*
-31% Service Costs (2020)*

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More About Salesforce Non-Profit Cloud

Growth Kit

Salesforce.org’s Nonprofit Cloud offers a product bundle called The Growth Kit which includes NPSP, Pardot and Quip. You can also customize similar product bundles by including Communities, Marketing Cloud or 3rd party Applications, etc. with NPSP to suit the needs of the customer.

Nonprofit Success Pack (NPSP)

The Nonprofit Success Pack (NPSP) is the data architecture based on the Salesforce platform that has been preconfigured with various types of use cases that Non-profit Orgs need, supporting Donations, Households, and more. It was built for, and with, a community of over 47,000 nonprofits, enabling pre-built fundraising and constituent management capabilities.

Benefits of Non-Profit Cloud

Keeps the Business Organized

The Cloud has a built-in functionality that helps your nonprofit to design workspaces for everyone involved.

Provides Support

It is an open, flexible data architecture that blends data and community together to give you a complete view of your constituents, donors, etc.

Is Affordable

Salesforce has created “The Power of Us Program” to help nonprofits and is highly affordable.

Nonprofit Success Pack (NPSP)

The NPSP helps to get access to donors and those that will help your nonprofit business thrive. You can also personalise the journey of every constituent.

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How to customize the Non-Profit Cloud?

Custom fields & Field Labels – Nonprofit Cloud comes with easy to hide, change, or add individual fields feature to suit your needs. Similarly, we can also change a field’s label, and this type of change does not affect the functions of the platform when doing so.

Data Management & Cleansing – The quality and cleanliness of the data that is imported into Salesforce is one of the most important success factors of NPSP. NPSP makes this as simple as possible with a set of import templates that are designed to allow for account, contact, and donation data to be standardized for import.

Integration – One of the most powerful features in Salesforce is its ability to integrate with 3rd party applications, platforms and tools. Salesforce offers programming interfaces that allow developers to utilize back end information in custom software such as mobile applications or websites. For instance, integrating an accounting software for donation reports can save a lot of time, integrating Gmail can help with the email campaigns.

Automation – As a nonprofit, you may need to employ automation in various processes. For instance, if someone gives you a gift over $20,000, a task can be automatically generated to thank them over a call. Automation can enhance your work efficiency by generating tasks and reminders for specific departments based on certain decided criteria or operational triggers.

Volunteer Management – It is a function that is offered as an installable package. Here you’re able to track volunteer contacts, set up volunteer campaigns, add roles and volunteer opportunities, and allow for registration of a volunteer to those opportunities.

Custom Reporting – The reports provide helpful surface-level analysis. If you’re looking for a deeper approach, you might need to build some custom reports. Not every organization will need to track the same metrics. You can create pre-generated custom reports that helps in tracking and optimizing your NPO’s growth.

Email templates – If you send out a lot of emails, it would help to have a good set of templates without having to recreate the email design. Salesforce is a powerful marketing and communication tool that allows you to send curated emails directly to either individuals (like case updates, or donation acknowledgments) or to mass audiences (like event invites, donation campaign emails, or newsletters).