Back to NewsroomJune 25, 2026
Dexcom names Algoworks Supplier of the Year after Salesforce transformation improves service turnaround time by 20%
Manish Soni, SVP-Sales, representing Algoworks, with Stacey Stewart, CIO, Dexcom, at Supplier Day 2026Engineer for business, build for people
Algoworks operates on a straightforward principle: technology investments produce lasting value when they are designed around the people who use them and the business they are meant to serve. The Dexcom engagement was built on that foundation.
The work focused on expanding and standardizing Dexcom’s customer service operations through a unified Salesforce Service Cloud environment designed to improve scalability, operational visibility and workflow efficiency. Algoworks integrated multiple enterprise systems to support customer service workflows, order management, omnichannel support across phone, chat and email and regulatory complaint handling within a single connected operating environment.
The results were measurable. Service turnaround time improved by 15 to 20 percent. Complaint intake workflows, which carry direct regulatory significance for a medical device company, were standardized and automated. Agents gained a unified interface that improved visibility across customer interactions and reduced handling time.
The engagement earned formal recognition from Dexcom leadership. “Algoworks was recognized for its role as a key strategic partner supporting Dexcom’s Salesforce Service Cloud transformation initiatives. Beginning with the successful launch of Stelo product support, your team demonstrated true partnership through continued engagement beyond initial delivery. Algoworks further supported Dexcom by successfully migrating Technical Support to Salesforce Service Cloud under Project Polaris, delivering the program on time and on budget while reinforcing shared goals and outcomes,” said Raj Narasimhan, SVP of Global Supply Chain and Procurement at Dexcom.
We appreciate your engagement and partnership and we look forward to building on the conversations from Supplier Day as we continue working together.
SVP, Global Supply Chain and Procurement at Dexcom
Building on a long-term partnership
The Salesforce Service Cloud transformation at Dexcom spanned multiple phases. An earlier Algoworks engagement supported Dexcom’s migration from Oracle Service Cloud to Salesforce Service Cloud, establishing the core platform. The subsequent work expanded that foundation into a scalable enterprise environment designed to enable future growth and international expansion.
Algoworks worked closely with cross-functional Dexcom teams on platform integration, workflow alignment and operational continuity across business units, establishing reusable integration frameworks to support future initiatives and evolving business requirements. “Supporting Dexcom’s Salesforce transformation required a deep understanding of their operational environment and long-term business priorities,” said Arindam Chatterjee, EVP, Salesforce Practice at Algoworks.
Dexcom operates in a highly regulated, patient-facing environment where delivery standards are non-negotiable. We are proud of what we achieved and grateful for the trust Dexcom has placed in Algoworks as a long-term partner.
EVP, Salesforce Practice at Algoworks
Manish Soni, SVP-Sales, at Dexcom Supplier Day 2026About Algoworks
Algoworks is an award-winning global AI and digital engineering firm that helps organizations thrive at the intersection of technology and people. With over 20 years of experience working with Fortune 500 and enterprise clients across the Americas, Europe, Asia and India, we combine human- centered thinking with engineering excellence to define the right problems, build services that deliver real value and run them with confidence as they scale. Our Define-Build-Run approach ensures technology stays aligned with business outcomes, evolves with changing needs and creates lasting impact.
For more information visit algoworks.com/about or follow us on LinkedIn