Are you seeking to elevate your customer service experience and create meaningful connections with your clients? What if we told you there’s a powerful tool that integrates seamlessly with Salesforce, enabling you to deliver exceptional support while streamlining your team’s workflow? Introducing Sendbird’s data connector for Salesforce, a game-changer that bridges the gap between customer
The popularity of Salesforce knows no bounds as a CRM solution. Reports say, after the implementation of Salesforce, clients have experienced a 25% hike in their revenue. This technology lays complete emphasis on making a business client-centric and agile in a synergetic ambiance. If you are one of those organizations planning to invest in Salesforce
Here is to all the retailer or store managers reading this – have you encountered glitches in account planning, handling trade publicity, or optimizing field execution? Did you ever have an avidity to lay hands on a medium that surprises you with real-time reports about trade expenses, trade budgeting, live rates, dynamic pricing, and so
Cloud storage is what most of us use on our mobile and web applications but this virtual space of the internet, i.e., cloud computing has advanced and turned into a machine room for upcoming businesses. As the pandemic goes on crushing businesses built on the old approaches, cloud computing has saved many to flourish even
Service operations are a core value addition to delivering great customer experiences, ranging across installations, repair, and regular maintenance. Often times, businesses search for ways to monitor the efficiency of field agents and even try to improve on the inefficiencies, if discovered. This search for efficiency has led to the discovery of unique challenges like
Salesforce and AWS announced an expansion of their on-going partnership that actually goes back to a $400 million 2016 infrastructure services agreement, and expanded last year to include data integration between the two companies. This year, Salesforce announced it will be offering AWS telephony and call transcription services with Amazon Connect as part of its
Salesforce Einstein is an Artificial Intelligence technology launched for the Salesforce Customer Success Platform. With Salesforce Artificial Intelligence, you can increase the potential of marketing, sales, and service by making customer interaction fast, smart, and predictive. Salesforce Einstein collects all the past data, analyzes it, and creates data sets. The data sets are then tested
Salesforce, the market leader in CRM, has created a storm in the world of sales and marketing of products and services catering to a diverse set of industries. Cloud-based CRMs such as Salesforce have made companies realize the importance of using individual consumer data for the purpose of communicating with them at large scale by
A new era of Salesforce Service Cloud is underway with a bunch of Einstein AI capabilities incorporated into the product. The upcoming AI-leveraged Salesforce Service Cloud is being termed as “Proactive Service”. In order to power customer service workflows with Artificial Intelligence, Salesforce has gone forward for such a step and envisions the future of
